Privacy Policy

Powered by Silver Arrow Health
Last updated: Nov 30, 2025

Navero (“we”, “us”, or “our”), powered by Silver Arrow Health, is committed to protecting the privacy, confidentiality, and security of all personal information entrusted to us. This Privacy Policy explains how we collect, use, and safeguard information through our website, membership services, and all related interactions.

We collect only the information required to deliver the Navero membership experience with absolute discretion and personalized medical support.

This may include:

• Personal identification details (name, contact information, nationality)
   
• Health information, medical records, and diagnostic data
   
• Membership records, engagement history, and service preferences
   
• Information you provide through consultations or communications
   
• Payment and billing data (where applicable)
   
• Technical data (IP address, device information, browser type)
   

All health-related information is treated as highly sensitive and processed only with your explicit consent.

Your information is used solely to deliver and maintain the Navero membership experience and the services provided through Silver Arrow Health, including:

• Coordinating global medical concierge support
   
• Facilitating appointments, referrals, and second opinions
   
• Managing your membership profile and medical preferences
   
• Providing personalized health planning and proactive care
   
• Ensuring service quality, safety, and regulatory compliance
   
• Communicating important membership or administrative notices
   
• Improving our digital platforms and operations
   

We do not use your personal information for advertising or unrelated commercial activities.

We may share your information only when strictly necessary, and only with trusted parties who meet our confidentiality standards:

• Medical specialists, clinics, hospitals, and diagnostic partners
   
• Laboratories and medical service providers
   
• Payment processors for billing
   
• Internal teams within Silver Arrow Health on a limited, need-to-know basis
   
• Legal or regulatory authorities where required by law
   

We do not sell, rent, or disclose your information to any parties for marketing or commercial use.

Each partner must adhere to strict confidentiality, data-protection, and professional ethics standards.

Because Navero operates globally, your information may be securely transferred to medical partners or service providers in other countries.

Where applicable, we implement safeguards such as:

• Encrypted data transmission
   
• Data-processing agreements
   
• Limited access controls
   
• Compliance with relevant privacy regulations
   

You may request more information about these safeguards at any time.

We apply stringent physical, technical, and organizational security measures to protect your information, including:

• Encrypted storage and communications
   
• Multi-layer authentication and restricted access
   
• Continuous monitoring and secure infrastructure
   
• Confidentiality obligations for all staff and partners
   

While no system is completely immune to risk, we take all reasonable steps to safeguard your data.

We retain personal information only as long as necessary to:

• Provide the Navero membership services
   
• Comply with legal, regulatory, or medical record-keeping requirements
   
• Maintain accurate operational records
   

When information is no longer required, it is securely deleted or anonymized.

Depending on your jurisdiction, you may have rights to:

• Access your personal data
   
• Request corrections or updates
   
• Withdraw consent
   
• Request deletion of your data (where permitted)
   
• Request copies of your records
   

We will respond to all rights requests discreetly and promptly.

We may use cookies or analytical tools to enhance website performance and user experience.

You may disable cookies through your browser; however, certain features may not function properly.

Our website may include links to third-party sites. We are not responsible for their privacy practices or content.

We may update this Privacy Policy to reflect operational or regulatory changes. The latest version will always be available on our website.